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Privacy Policy[ Back ] [ Print ]

Your privacy is very important to TravelGuzs (“Travelguzs”). This Privacy Policy (“Policy”) describes the principles and practices that apply to Personal Information (defined below) collected from users of our services (“you”) on our Site (defined below), in telephone or e-mail communications, or in interviews, surveys or promotions. This Policy does not cover any TravelGuzs third party providers, distributors or suppliers, which may or may not be subject to their own privacy policies.


Simply put:

  • We will not collect Personal Information without your knowledge and permission;
  • We will not knowingly disclose your Personal Information to third parties, except as provided in this Privacy Policy;
  • We will allow you to view, correct or modify your Personal Information; and
  • We will take reasonable steps to protect the security of the Personal Information we collect from you.

The remainder of this Privacy Policy describes our Personal Information handling practices in detail.

  • Definitions
  • Consent
  • What Personal Information we collect
  • Purchases
  • Travel Security
  • Mobile App Security
  • How we use the information we collect
  • To whom we disclose Personal Information
  • How we retain and store Personal Information
  • How we protect Personal Information
  • How to access, modify or close your account
  • Privacy
  • Changes to the Privacy Policy
  • Contact Information

1. Definitions


In this Policy, terms that commence with a capital letter are defined in this Section.

“Guest” means an individual who searches and Books Products or Services on our Site without being a Member.

“Member” means an individual who has registered on the www.travelguzs.com site.

“Member ID”means the e-mail address Members use (with their password) to log into our Site.

“Travelguzs,” “us,” “our” or “we”means TravelGuzs and its subsidiaries and affiliates.

“Personal Information”means any information, recorded in any form, about an identified individual, or an individual whose identity may be inferred from the information. This includes, for example, name, e-mail and mailing address, telephone number, billing and account information and other information incidental to providing Products or Services (including information about individuals traveling with an individual who Books on our Site).

To “Book” means to reserve.

To “Session Data” means usage and device information. This includes, for example, the type of browser and operating system an individual uses, the domain name of the site from which the individual came, the date, time and duration of the individual’s visit to our Site, the number of visits to our Site, the pages viewed on our Site, the cookies accumulated on the user’s browser, the type of mobile device the individual uses and the unique identifier of an individual’s mobile device.

“Site” means the www.travelguzs.com site, the m.travelguzs.com mobile site or the TravelGuzs mobile applications and their respective sub sites together with the respective content, Products and Services available from these sites/applications or sub sites.


2. Consent


BY SUBMITTING PERSONAL INFORMATION TO US, AND/OR BY USING OUR SITE, YOU AGREE THAT WE MAY COLLECT, USE AND DISCLOSE SUCH PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW.

If you do not agree with these terms, do not provide any Personal Information to us. If you refuse or withdraw your consent, or if you choose not to provide us with any required Personal Information, we may not be able to provide you Products and Services.

Minors

Minors (as defined under the laws of their jurisdiction or residence) are not eligible to use our Site, register for an account or Book Products and Services. We do not knowingly collect Personal Information from any Minor, and will not use this information if we discover that it has been provided by a Minor.

If you Book Products and Services for other travelers or if you provide us with contact information of a third party, you must make sure that you have the right and authority to do so. By providing the Personal Information of another traveler or third party, you represent that you have all necessary authority and/or have obtained all necessary consents from such person(s) to enable us to collect, use and disclose his or her Personal Information as set forth in this Privacy Policy.


3. What Personal Information we collect


In General: We may collect and store any personal information you enter on our Site or provide to us in some other manner. Personal Information is data that identifies you, and includes (but is not limited to) your name, business or personal email address, physical address and direct telephone number. You are not obligated to provide us with any personal information, unless or until you choose to purchase a reservation, sign up for one of our e-mail newsletters, become a Member or engage in other transactions on our Site. We strive to limit the type of Personal Information that we collect to information that helps us accomplish our goal of providing first-class services for the benefit of our existing and prospective customers.

When you are just visiting: When you visit our Site as a Guest or Member, we collect Session Data. When using the TravelGuzs mobile site or applications, you may search for Products and Services in the area in which you are located. If you choose to do so, depending on the mobile device or application you are using, we may collect your geo-location information to search for the applicable Products and Services or to personalize and improve your individual viewing experiences on our Site and provide information that may be of interest to you. You may at any time disable our collection and use of your location information by turning location services off at the device level. We may collect some information about your computer or mobile device when you visit the Site including, but not limited to, your IP address, operating system, web browser software (such as Firefox, Safari, or Chrome), and referring website. Our goals in collecting this information including helping customize your user experience, inhibiting fraud, diagnosing problems with our servers and allowing us to better administer our systems.

When you register as a Member: When you register with us as a Member, you must provide your name, address, e-mail address, date of birth, and home airport. You must choose a password, which will be required to gain access to portions of our Site reserved for Member use.

When you book Products or Services as a Member: When you Book Products and Services as a Member, you must provide payment and billing information and other information required by the travel service provider(s). Such information may include, for example, date of birth, gender, driver information or similar information.

When you complete the Booking process, we will send the individual(s) you identify a one-time e-mail with the applicable information including confirmation of travel and detailed information of the booking.

When you book Products and Services as a Guest: When you Book Products and Services as a Guest, you must provide Personal Information required by the travel service provider(s). You must also provide an e-mail address so that we can send you a confirmation of the booking.

When we advertise on third party sites: When you visit a site on which we advertise and click through our advertisement, we may place cookies on your computer or use pixel tags. The information that we collect through this technology is not personally identifiable.

When you call or write to our Customer Service: When you call or write to our Customer Service, we collect contact information, including, for example, name, phone number, e-mail or mailing address, and information about the relevant booking as necessary to assist you. For example, if you call for assistance with a pre-existing booking or to Book Products and Services, we may request your name, contact information and payment and billing information.

When you provide an email address: When you provide an email address, TravelGuzs will include the address in its database and may send out emails or newsletters of various hot deals, promotions and general correspondence. This information will not be shared with any third parties. At any time, you can unsubscribe to the TravelGuzs correspondence by contacting us to with your request.


4. Purchases


In order to purchase travel and travel related services through our Site, you must provide us with Personal Information as well as other information including, but not limited to, credit card numbers, expiration dates, billing zip code, and the card verification code located on the back of the credit card. We require this information so that we can process, fulfill and confirm your reservations and transactions and keep you informed of each transaction's status. If you are making a reservation for one or more travelers other than yourself, you are required to obtain the authority and consent of each of these other travelers, in advance, so that you may disclose their personal information to us.

5. Travel Security


TSA Secure Flight.  Under the Transportation Security Administration (TSA) Secure Flight program most air passengers are now required to provide their full name, date of birth, and gender (plus redress number, when applicable). You must provide this mandated information to your airline(s) sometime before your trip. If you provide date of birth, gender, or redress number during the booking process, we will not permanently store this personal information for any travelers, aside from the required entries in the air reservation record. We will not disclose this information to any third parties other than the applicable airline(s). If you are making a reservation for travelers other than yourself, you must have authority from each traveler, in advance, so that you may disclose their personal information to us.

Secure Flight is a federally mandated program set forth in the Secure Flight Final Rule, published in the Federal Register Volume 73, Number 209. The TSA privacy notice can be found in Section 1560.103 of the Secure Flight Final Rule:

The Transportation Security Administration of the U.S. Department of Homeland Security requires aircraft operators to collect information from you for purposes of watch list screening, under the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact assessment, please see TSA’s Web site at www.tsa.gov.

6. Mobile App Security


When you use the TravelGuzs mobile app, we collect and use information about you in the same way and for the same purposes as we do when you use our Site.
In addition to this, we also use some other information that we collect automatically when you use our mobile app. Specifically:

  • We collect information about Mobile App functionality that you access and use. This allows us to identify those areas of the mobile app that are of interest to our customers so that we can refine and continuously improve the mobile app. The information we collect for this purpose does not enable us to directly identify you.
  • Each mobile app also sends us the device's unique device identifier (or "UID"), a sequence of numbers or characters that are unique to your mobile device. We use this only on the first opening of the mobile app so that we can confirm to our advertising networks the number of downloads resulting from clicks on their respective ad banners and other marketing tools.
  • When you use the mobile app, you can choose to allow access to your current location – provided by your mobile device using GPS or similar technologies – in order to identify nearby hotels or airports. If you choose to allow access, this location data may be collected anonymously as part of search requests logged by our servers. You can switch off the mobile app’s access to your location at any time through your phone settings menu.
  • The mobile app will also send us error-reporting information in the event that it crashes or hangs. This enables us to investigate the error and to improve the stability of the mobile app for future releases. As part of these error reports, the mobile app sends us information about the mobile device type and version, the UID, the time the error occurred, the feature being used and the state of the application when the error occurred. We do not use this information for any purpose other than investigating and remedying the error

You always have the ability to control what information a mobile app sends to us. You can exercise this control either by changing the settings of the mobile app under its setting menu or changing the settings of your mobile device. Alternatively, you can remove the mobile app from your mobile device entirely and access our services through our Site.


7. How we use the information we collect


We use Personal Information in order to provide and enhance the Products and Services offered:

  • To record your travel preferences, make reservations or acquire travel insurance on your behalf or communicate with you about your travel plans;
  • To issue invoices, administer accounts, collect and process payments;
  • To provide tips or guidance on how to use our Site, inform you of new features on our Site or provide other information that may be of interest to users;
  • To personalize the service or communication we provide to you, tailor your experience at our Site or other sites to your interests and make more appropriate travel recommendations; 
  • To send you commercial communications, if you have not opted-out of receiving these communications;
  • To manage our Site, diagnose technical problems, improve content and allocate the resources of our systems so that your experience with our Site is as efficient as possible;
  • To process and track your transactions and to send you information about our and our affiliates’ and business partners’ products and services and other information and materials that may be of interest to you;
  • To develop, enhance, market, sell or provide TravelGuzs’s Products and Services, or those of companies with which we have a commercial relationship, but only if you have granted us permission to do so or we are otherwise able to do so under applicable law;
  • To investigate, detect and protect TravelGuzs and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activities;
  • To effect a corporate transaction in connection with the sale, merger, spin-off or other corporate reorganization of our corporation, where the information is provided to the new controlling entity in regular course of business;
  • To audit compliance with our policies and contractual obligations;
  • As permitted by, and to comply with, any legal or regulatory requirements or provisions; or
  • For any other purpose to which you consent.

Contests, Promotions, Raffles and Sweepstakes

If you participate in a contest, promotion, raffle or sweepstakes, we will only use your Personal Information to notify you if you win. We may send you additional commercial communications only if you have specifically requested when filling out the contest or promotion form. We will share the information you provide us with the entities with which we may have teamed to propose a joint promotion.

Session Data

We use Session Data to better understand how our Site is navigated to and used, so we can improve our Site’s content and ease of use, personalize and improve your individual viewing experiences on our Site and provide information that may be of interest to you. We may use service providers to collect Session Data on our behalf. You may opt-out of certain Session Data being collected while you are using a mobile device.

Pixel Tags

We use pixel tags to monitor the open rate of our communications. This helps us understand the effectiveness of communications we send. We do not use this information for any other purpose.

Aggregated Information

Aggregated information is information recorded in any form about more than one individual, where the identity of the individual is not known and cannot be inferred from the information. We may use aggregated information to describe our user base to current or potential partners, investors and advertisers; after a survey, to understand and respond to market needs and preferences; or to make recommendations to other users of our Site. For example, if users of our Site who have traveled to a particular destination told us that they had positive experiences at a hotel in that destination, we might recommend that hotel.

What we do NOT do

We do not and will not, at any time, request your credit card information, Member ID, password or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.
Identity theft and the practice currently known as “phishing” are of great concern to us. Safeguarding information to help protect you from identity theft is our priority. For more information about phishing, you may want to visit the Federal Trade Commission.


8. To whom we disclose Personal Information


From time to time, we may disclose your Personal Information as follows:

  • To those travel service providers with which you make arrangements through our Site, for example airlines, car rental, hotel, or travel insurance. We provide them with the Personal Information needed to make and complete the booking or reservation;
  • To organizations that perform services for or on behalf of TravelGuzs, for example to provide customer service, deliver tickets, process credit cards, for research, marketing, data processing, to measure the use of our Site or to facilitate usage by a visitor. We will share with these companies only that Personal Information which they need to work on our behalf. Some of these service providers may be located in countries outside the US. Your Personal Information will be provided to these organizations only if they agree to use such information solely for the purpose of providing services to TravelGuzs, and under the instructions of TravelGuzs, and with respect to that information, to act in a manner consistent with the relevant principles articulated in this Privacy Policy. By submitting your personal data, you agree to the transfer, storing and processing of your data outside the US;
  • We may collaborate with other companies to offer you additional Products and Services, for example, through sweepstakes, raffles and promotions. We will share Personal Information that is necessary for these other companies to provide the Products or Services that you have requested. This Privacy Policy does not cover the use of your Personal Information by these other companies. We encourage you to read a company's privacy policy before requesting any of its products or services;
  • To protect our Site and our rights under our Terms and Conditions; to protect ourselves against liability or prevent fraudulent activity; or where it is necessary to permit us to pursue available remedies or limit any damages that we may sustain;
  • To effect a corporate transaction, in connection with the sale, merger, spin-off or other corporate reorganization of our corporation, where the information is provided to the new controlling entity in regular course of business;
  • Where the information is public; or
  • To our insurers and to regulatory agencies.

Disclosure without Consent

Please note that there are circumstances where the use or disclosure of Personal Information may be justified or permitted, or where TravelGuzs may be obligated to disclose information without consent. 

  • If required to comply with a subpoena or warrant issued or an order made by a court, person or body with jurisdiction to compel the production of information or to comply with the rules of a court relating to the production of records. If we receive a formal request to disclose your Personal Information in connection with a legal action, we will attempt to contact you about it, if permitted by law, via the email address you provided during registration, before we respond to that request;
  • When TravelGuzs believes it is appropriate to investigate, prevent or take action regarding illegal or suspected illegal activities, to protect and defend the rights, property or safety of TravelGuzs, our customers or other, and in connection with our Terms and Conditions and other agreements;
  • If we believe in good faith that a law, regulation, rule or guideline requires it;
  • To a person who needs the information because of an emergency that threatens the life, health or security of an identifiable person or group; or
  • Where it is necessary to collect monies owing to us.

National Security

In order to protect national security and to ensure travel security, the United States Government and other governments may request access to passenger name records, which typically includes name, flight origin, flight destination, flight time, duration of flight, seat location, travel agent, form of payment, credit card numbers, travel itinerary, address, telephone number and meal requests. In response to such request, TravelGuzs and/or its providers will give access to all the information you provide at the time of making the booking to the applicable government agencies of the countries to or from which you are traveling.


9. How we retain and store Personal Information


Account Profile

We will retain in your profile, the Personal Information of individuals for whom you have made reservations or to whom we have sent email communications to on your behalf.
You can access or modify these third parties’ Personal Information at any time, as described in that section of the Site.

Third Parties’ Personal Information

We will retain in your profile, the Personal Information of individuals for whom you have made reservations or to whom we have sent email communications to on your behalf.
You can access or modify these third parties’ Personal Information at any time, as described in that section of the Site.

Retention and Storage

We will retain your Personal Information in our databases in accordance with our internal policies and applicable laws. This period may extend beyond the end of your relationship with us, but it will be only as long as it is necessary for us to have sufficient information to respond to any issues that may arise later. For example, we may need or be required to retain information to allow you to obtain credit for a trip you Booked but had to cancel. We may also need to retain certain information to prevent fraudulent activity; protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule or guideline requires it
Your Personal Information will be stored in secured locations and on servers controlled by Travelguzs, located either at our offices or at the offices of our service providers.


10. How we protect Personal Information


Travelguzs employs physical, administrative and technical safeguards and security measures to help protect the confidentiality and integrity of Personal Information and to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of Personal Information. All information you provide is transmitted through SSL (Secure Socket Layer) encryption. When Personal Information is sent to our service providers, we require in our contracts with them that they protect all Personal Information in a manner consistent with the principles articulated in this Privacy Policy.

If you choose to contact Travelguzs through our Site, you should be aware that any information transmitted electronically via the World Wide Web might not be secure. TravelGuzs assumes no liability for the loss of any information that you transmit to us via the World Wide Web. However, if you provide your credit card information on our Site’s credit card forms or if you choose to search for Products and Services, through the TravelGuzs mobile applications, that are located near you and we collect your geo-location, we encrypt the transmission of that information using SSL technology. Despite the generally accepted safeguards and security measures, no data transmission over the internet can be guaranteed to be entirely secure and TravelGuzs assumes no liability for any damage suffered by you caused by the interception, alteration or misuse of information during transmission.

In communicating with you, we may send e-mail as unencrypted plain text because we are aware that most Members and Guests cannot readily process encrypted e-mail. This is done for your convenience, but with the security concern that, if misrouted or intercepted, it could be read more easily than encrypted e-mail.


11. How to access, modify or close your Account


We strive to ensure that Personal Information is as accurate, complete and current as necessary for the purposes for which we use that information. We encourage you to visit your account to review your Personal Information. You can access your Personal Information in our account profile and update it or delete inaccuracies, as necessary.

If you wish to close your account, you can do so by contacting us as indicated in Contact Information. We will respond to such requests within 15 days following receipt of the request. If you request that we close your account, we will promptly do so, to the extent possible. Once your account is closed, however, you will not be able to use many of the services available on our Site to Members, unless you re-register.

Please remember that we may not be able to honor your request if we are legally obligated to retain information, or for other reasons described in Retention and Storage.


12. Privacy


Cookies and pixel tags

A cookie is a small text file that our computer sends to your computer, and that your computer sends back to us each time you make a request from our Site. A cookie contains a unique identification number that identifies the visitor's browser, but not necessarily the visitor. A pixel tag is a small graphic image similar to a cookie.

When you access our Site, we may place cookies, pixel tags or other code on your computer to collect Session Data. These technologies are used to help us recognize you when you visit our Site again or to help us customize your online experience. Unless you specifically informs us of your identity (e.g., by registering with us), we will not know who you are.

Most Internet browsers automatically accept cookies. You can instruct your browser, by editing its options, to stop accepting cookies or prompt you before accepting a cookie from the sites you visit. If you decide not to accept our cookies, you will be able to access those parts of our Site that are available to the general public, but you may disable access to many of Products and Services otherwise available on the Site.

Third Party Advertisers

We work with third parties to serve ads on our Site and to serve ads on sites owned or operated by other companies. Our ad servers, and those of our partners, use cookies and pixel tags in order to anonymously identify your browser. Some ad companies, such as ad networks, may combine anonymous information obtained in connection with activity on our Site with information obtained from other sources and/or sites. We do not use or share your Personal Information with our ad servers, media partners or ad networks without your authorization.

We use anonymous Session Data, such as the destination of your search, in order to advertise to you on our Site and on other sites. We do not sell your Session Data to any other party in connection with our ad programs but we may use it in order to run ads on behalf of others, such as travel suppliers. For example, we may serve an airline’s ad to you while you are on another site, on behalf of that airline. In such cases, we use third parties to anonymously identify your browser while on another site. You can opt-out of this kind of advertising by contacting us and making the request. By opting out of this kind of advertising you may still receive ads from TravelGuzs or ads from other parties that are broadly targeted (not on the basis of your Session Data).

Opting-Out

As part of the registration process we give you the ability to receive commercial communications about Products and Services, updates to our Site and customized advertisements and promotions that are targeted to your specific interests, such as flight specials, promotions, contests, sweepstakes and other travel opportunities available on our Site and/or sponsored by our travel service providers and advertisers. We send these communications directly ourselves or via service providers. If you do not opt-out from receiving these communications, we will send them to you. At any time you may change your selection to receive or not receive these communications by changing your preferences in your profile. In addition, these communications will include instructions on how to unsubscribe.

Monitoring

TravelGuzs may from time to time monitor and review any information transmitted or received through our Site, or through telephone or e-mail communications, for quality assurance and other purposes. We reserve the right to censor, edit, remove or prohibit the transmission or receipt of any information that TravelGuzs deems inappropriate or in violation of our Terms and Conditions. During monitoring the information may be examined, recorded or copied.

Links

When you click on a third party’s link from our Site, or from an ad for a third party served by one of our service providers, you will enter that third party’s site, over which we have no control. We are not responsible for third party sites. You should carefully review the privacy statements of any other sites you visit, because those privacy statements will apply to your visit to such other sites and may be very different from this Privacy Policy.

Social Plug-Ins

Our Site includes social plug-ins, such as the Facebook or Twitter button, and gives you the option to post information about your activities on our Site to your social media accounts. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social plug-ins are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing them.


13. Changes to the Privacy Policy


Changes to the Privacy Policy and Changes in Ownership

We may change or supplement this Privacy Policy from time to time. We may also undergo a change of ownership. Privacy Policy changes will apply to the information collected from the date we post the revised Privacy Policy to our Site, as well as to existing information held by us.

If we decide to change this policy in a material way, we will obtain the necessary consents required under applicable privacy laws if we seek to collect, use or disclose Personal Information for purposes other than those to which consent has been obtained, unless otherwise required or permitted by law. If we make any material changes we will notify you by e-mail (at the e-mail address specified in your account) or by means of a notice on our Site prior to the change becoming effective. If any proposed change is unacceptable to you, you may request that we close your account.


14. Contact Information


If you have questions or concerns about (a) this Privacy Policy, (b) the collection, use, management or disclosure of your Personal Information or (c) accessing, modifying or closing your account, you may contact us as indicated below. We will attempt to respond to your questions or concerns promptly after we receive them.

Email:
contactus@travelguzs.com
hamid@travelguzs.com

Phone: 1-866-723-9393

Address:
TravelGuzs
A Travel Management Company
10701 Corporate Drive Suite 112,
Stafford TX 77477
United States of America
Tel 713 893 0649 Extn 1001
Fax 281 747 5727 Cell 713 560 1941
Toll Free 866 723 9393

 
 
 
 
 
 

 

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